Current Time: 15:26:04 EST
 
May 2012 7:29 am

mysql1411 – Maintenance

Posted In: Maintenance — May 15th, 2012 at 7:29 am EST by HE: Mike C.

Incident Description:

Mysql1411 is currently under maintenance, we estimate 1 hour for resolution. No services will be available from this server during maintenance

Which Customers are Impacted?

Any client hosting mysql databases on mysl1411.

How are Customers Impacted?

Mysql databases will be unavailable during this maintenance.

How often will we be updated?

Every 6 hours

Time to Resolution (ETA)

N/A

Incident Updates

  • 5/15/2012 8:35AM EST- recreating system information ETA 2-3 hours.
  • 5/15/2012 1:15PM EST- Databases and users have been restored but we are working to get permissions issues corrected.
  • 5/15/2012 2:15PM EST- We are currently restoring permissions.  ETA is around 6 hours.
  • 5/15/2012 8:45PM EST- Unfortunately it is taking longer to restore the permissions than was expected.  ETA is an additional 4 hours.
  • 5/16/2012 5:24AM EST - This process is still underway on restoring permissions. There is no known ETA. Please check resolution for more details on how you can fix this issue or contact us via phone, ticket or livechat for more information.
  • 5/16/2012 5:24PM EST - This process is still underway on restoring permissions.

Resolution Description

Inside 'MySQL Server' in your control panel you can click 'Add User' and then grant your existing users DBA permissions to clear up this issue. Please contact us via phone, ticket or livechat if you are having issues still.

May 2012 6:30 am

Windows iis416 – Maintenance

Posted In: Maintenance — May 15th, 2012 at 6:30 am EST by HE: Luna

Incident Description:

Our system administrators detected an issue with Windows server iis416. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

Which Customers are Impacted?

Customers on Windows server iis416.

How are Customers Impacted?

All websites/FTP/control panel are not reachable.

How often will we be updated?

6 hours

Time to Resolution (ETA)

9 hours

Incident Updates

  • 5/15/2012 11:10PM EST - Filesystem check finished with no success and RAID started to rebuild the array. Raid currently at 11%.
  • 5/15/2012 01:26PM EST - Raid currently at 20%. An optimistic ETA is 16 hours
  • 5/15/2012 09:26PM EST - Raid currently at 46%.  ETA is approximately 12 hours.
  • 5/16/2012 3:34AM EST - Raid rebuild is currently at 67%. ETA is now 9 hours from now.
  • 5/16/2012 12:13PM EST - All accounts have been recreated on iis411, iis416 is still rebuilding raid, 87% done
  • 5/16/2012 1:43PM EST - All accounts have been recreated on iis411 as previously stated. However content has not been restored. We are currently working to restore it from backup.
  • 5/16/2012 7:23PM EST - 7 out of 50 accounts have been recreated.

Resolution Description

N/A

May 2012 6:36 am

web1121 Shared IP: 72.41.94.2 – Filtered

Posted In: Outage — May 16th, 2012 at 6:36 am EST by HE: Danny

Incident Description:

We’re seeing significant, irregular traffic specific to this IP – 72.41.94.2. We have placed a filter for 6 hours and will then check to see if traffic has been resolved.

Which Customers are Impacted?

Any customer using shared IP 72.41.94.2

How are Customers Impacted?

Sites with this IP will be inaccessible during the filter period.

How often will we be updated?

6 hours.

Time to Resolution (ETA)

6 hours.

Incident Updates

5/16/2012 2:50PM EST - The filter has been reapplied for 4 hours.

Resolution Description

N/A

May 2012 3:18 am

iis1013 Shared IP: 50.6.154.2 – Filtered

Posted In: Outage — May 16th, 2012 at 3:18 am EST by HE: Danny

Incident Description:

We’re seeing significant, irregular traffic specific to this IP – 50.6.154.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved.

Which Customers are Impacted?

Any customer using shared IP 50.6.154.2

How are Customers Impacted?

Sites with this IP will be inaccessible during the filter period.

How often will we be updated?

4 hours

Time to Resolution (ETA)

4 hours

Incident Updates

  • 5/15/2012 6:49AM EST - The filter has been reapplied for 4 hours.
  • 5/16/2012 11:36AM EST - The filter has been reapplied for 2 hours.
  • 5/16/2012 6:16AM EST - The filter has been reapplied for 4 hours.

Resolution Description

N/A

May 2012 1:21 pm

web906 Shared IP: 96.0.112.2 – Resolved

Posted In: Maintenance — May 15th, 2012 at 1:21 pm EST by HE: Mike C.

Incident Description:

We’re seeing irregular traffic on the above mentioned shared IP on our web906 server. We’ve filtered the IP to ensure good performance for clients on that server

Which Customers are Impacted?

Any websites using IP: 96.0.112.2

How are Customers Impacted?

All website on IP will not be available

How often will we be updated?

Every 4 hours

Time to Resolution (ETA)

4 hours

Incident Updates

n/a

Resolution Description

n/a

May 2012 10:07 am

web507: 98.130.2.42 – Resolved

Posted In: Maintenance — May 15th, 2012 at 10:07 am EST by HE: Mike C.

Incident Description:

We’re experiencing irregular traffic on the shared IP address: 98.130.2.42. We’ve set up a filter for this IP to ensure server performance.

Which Customers are Impacted?

Any client using web507 shared IP: 98.130.2.42

How are Customers Impacted?

Websites will not be viewable while on this IP

How often will we be updated?

4 hours

Time to Resolution (ETA)

4 hours

Incident Updates

n/a

Resolution Description

n/a

May 2012 4:21 pm

web906 – Shared IP 96.0.112.2 – Resolved

Posted In: Outage — May 13th, 2012 at 4:21 pm EST by HE: Robyn M.

Incident Description:

We’re seeing significant, irregular traffic specific to this IP – Shared IP 96.0.112.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved.

Which Customers are Impacted?

All customers on web906 using  the shared IP 96.0.112.2.

How are Customers Impacted?

Websites using IP will not be accessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

  • 8:15AM EST - DDoS is still ongoing. Shared IP is blocked for 6 hours.
  • 8:10PM EST - Filter was applied for 6 more hours. Expires at 2:10AM EST.
  • 5/12/2012 02:54AM EST - Filter was applied again for 8 hours. Expires: 10:54AM EST.
  • 5/14/2012 07:24PM EST - Filter was applied again for 4 hours
  • 5/14/2012 11:26PM EST - Filter was applied again for 4 hours
  • 5/15/2012 03:34AM EST - Filter was applied again for 4 hours. Expires: 7:54AM EST.
  • 5/15/2012 07.56AM EST - Filter was applied again for 4 hours. Expires: 11:56AM EST.

Resolution Description

N/A

May 2012 1:16 am

iis1021 – Shared IP 71.18.18.2 – Resolved

Posted In: Outage — May 12th, 2012 at 1:16 am EST by HE: Matt S

Incident Description:

We’re seeing significant, irregular traffic specific to this IP – Shared IP 71.18.18.2. We have placed a filter for 8 hours and will then check to see if traffic has been resolved.

Which Customers are Impacted?

All customers on iis1021 using  the shared IP: 71.18.18.2

How are Customers Impacted?

Websites using IP will not be accessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

N/A

May 2012 3:21 am

iis316 – Shared IP 98.131.74.1 – Resolved

Posted In: Outage — May 11th, 2012 at 3:21 am EST by HE: Danny

Incident Description:

Shared IP is unblocked

Which Customers are Impacted?

Shared IP: 98.131.74.1

How are Customers Impacted?

Shared IP is unblocked

How often will we be updated?

Shared IP is unblocked

Time to Resolution (ETA)

Shared IP is unblocked

Incident Updates

  • 3/12/2012 12:54AM EST - Filter was removed.

Resolution Description

Shared IP is unblocked

May 2012 3:07 am

iis526 – Shared IP 173.83.84.1 – Resolved

Posted In: Outage — May 11th, 2012 at 3:07 am EST by HE: Danny

Incident Description:

We’re seeing significant, irregular traffic specific to this IP – 173.83.84.1. We have placed a filter for 8 hours and will then check to see if traffic has been resolved.

Which Customers are Impacted?

All customers on iis526 using  the shared IP: 173.83.84.1

How are Customers Impacted?

Websites using IP will not be accessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

8 Hours

Incident Updates

  • 3/12/2012 12:58AM EST - DDoS is still ongoing. Shared IP is blocked for 8 hours.

Resolution Description

N/A

 
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