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Emergency Maintenance – mysql1102 – Resolved.

Posted In: Uncategorized — Jan 17th, 2017 at 6:50 am EDT by IX: Jason H.
Shared services are affected

Incident Description:

The systems administrators have brought the mysql1002 down for emergency maintenance.

Which Customers are Impacted?

All customer's sites using the mysql1102 server.

How are Customers Impacted?

Sites utilizing the mysql1102 server will show errors.

How often will we be updated?

As provided.

Time to Resolution (ETA)

3 hour.

Incident Updates

  • 01-17-2017 10:15 AM EDT -  All major maintenance works were finished and we need 1 more hour to finalize the process.

Resolution Description

  • Database server is back online and working correctly.

Connectivity Issues – Resolved

Posted In: Outage — Jan 07th, 2017 at 9:23 am EDT by IX: Daren H.
Shared services are affected

Incident Description:

Our engineers have discovered an issue with connectivity to servers and that it affects some servers across cp9 through CP11.

Which Customers are Impacted?

Customers on CP9 through CP11

How are Customers Impacted?

Customers on CP9 through CP11

How often will we be updated?

Update as soon as we have more info.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

The issue was resolved by a reboot of an internal networking switch.

mail1105 – Emergency maintenance – Resolved

Posted In: Outage — Jan 05th, 2017 at 6:29 am EDT by HE: Victoria Witten
Shared services are affected

Incident Description:

We are currently experiencing issues with the mail1105  server.  The server is being restarted and is now doing a mandatory file system check (FSCK).   No data loss is expected.

Which Customers are Impacted?

All customers using the mail1105 server.

How are Customers Impacted?

Customers will not be able to send or receive email messages from the server.

How often will we be updated?

As provided.

Time to Resolution (ETA)

1 hour.

Incident Updates

  • 01/05/2017 7:15 EDT: 59% of FSCK has been completed.

Resolution Description

All services are now back to normal.

Mail server emergency maintenance – Resolved

Posted In: Uncategorized — Jan 04th, 2017 at 10:49 am EDT by IX-Toi Lynn S
Shared services are affected

Incident Description:

Mail servers listed below are currently under heavy load causing them to be inaccessible, our system admins are working to reduce the load. All mail will still be received.

Which Customers are Impacted?

All customers on listed mail servers will be affected.

How are Customers Impacted?

The mail servers will be inaccessible but all mail will still be received.

How often will we be updated?

When available.

Time to Resolution (ETA)

30 Minutes.

Incident Updates

  • 01/04/2017 15:06 EDT: Administrators solved the issue with the mail servers indicated above and are working to further stabilize the mail environment. While they complete this work, other servers may experience intermittent slowness.  We are currently seeing a load on mail1105, mail1104, mail920, mail1103 and mail903 and administrators are addressing those servers now.
  • 01/04/2017 16:06 EDT: Administrators are monitoring the system as it stabilizes and customers may see intermittent slowness over the next two hours
  • 01/04/2017 16:36 EDT: mail1104 and mail920 load is back to normal

Resolution Description

Loads have returned to normal on all mail servers.

Mail Server Emergency Maintenance – Resolved

Posted In: Maintenance — Dec 21st, 2016 at 4:00 pm EDT by HE: John Richards
Shared services are affected

Incident Description:

At this moment mail server mail507 is under an emergency maintenance. Our admin team is having to replace the network card on the server. No email is expected to be lost by replacing the card.

Which Customers are Impacted?

Customers on mail507

How are Customers Impacted?

Customers will not be able to send or receive email messages from the server.

How often will we be updated?

n/a

Time to Resolution (ETA)

1 hour

Incident Updates

n/a

Resolution Description

The mail server is back online and working as normal.

Emergency Maintenance – mysql1004 – Resolved

Posted In: Maintenance,Outage — Dec 20th, 2016 at 3:23 am EDT by HE: Victoria Witten
Shared services are affected

Incident Description:

The systems administrators have brought the mysql1004 down for emergency maintenance.

Which Customers are Impacted?

All customer's sites using the mysql1004 server.

How are Customers Impacted?

Sites utilizing the mysql1004 server will show errors.

How often will we be updated?

As provided.

Time to Resolution (ETA)

1 hour.

Incident Updates

  • 2016/12/20 3:55 AM EST: Maintenance has been extended for one hour.
  • 2016/12/20 4:50 AM EST:  Maintenance has been extended for two additional hour.
  • 2016/12/20 6:50 AM EST: Maintenance has been extended for an additional 30 minutes.

Resolution Description

The database server is back online and working as normal.

Urgent Network Maintenance – Resolved

Posted In: Outage — Dec 12th, 2016 at 7:31 am EDT by HE: John Richards
Shared services are affected

Incident Description:

Our networking team reports issues with a switch providing network connectivity to some web and MySQL servers. They have attempted to reset the switch but determined it has to be replaced. They are performing maintenance to replace it and expect services to return normally, with no data loss, soon.

Which Customers are Impacted?

All customers who utilize MySQL servers.

How are Customers Impacted?

Services may become unavailable or slow.

How often will we be updated?

n/a

Time to Resolution (ETA)

n/a

Incident Updates

n/a

Resolution Description

The new switch has been installed and all servers are back online.

web419 – FSCK(File System Check) – Resolved

Posted In: Outage — Nov 18th, 2016 at 5:11 am EDT by HE: Customer Relations
Shared services are affected

Incident Description:

Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory file system check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will not be working.

Which Customers are Impacted?

All clients using this web server.

How are Customers Impacted?

All websites/FTP/control panel will not be reachable.

How often will we be updated?

3 hours

Time to Resolution (ETA)

3 hours

Incident Updates

N/A

Resolution Description

FSCK has completed and all services resumed back to normal. Thank you.

web418 – Scheduled Maintenance – Resolved

Posted In: Maintenance — Nov 14th, 2016 at 10:20 am EDT by HE: Victoria Witten
Shared services are affected

Incident Description:

On 19th of November system administrators will convert the web418 shared server to a virtual machine environment.  The server will be offline for up 20 minutes during the switch over.

Which Customers are Impacted?

All customers on the web418 server.

How are Customers Impacted?

Server will be inaccessible during the switch over.

How often will we be updated?

As provided.

Time to Resolution (ETA)

20 minutes.

Incident Updates

  • 2016/11/19 03:00 AM EDT - Maintenance has begun.
  • 2016/11/19 03:10 AM EDT- Maintenance has been completed.

Resolution Description

Maintenance has been completed.  The services are running.

iis1001 – ASP.Net – Down

Posted In: Uncategorized — Nov 14th, 2016 at 1:49 am EDT by IX: Jason H.
Shared services are affected

Incident Description:

iis1001 – ASP.Net is down. Server became stuck and our System Administrators have to restart it by force. No data loss is expected to occur from this.

Which Customers are Impacted?

Shared clients using this web server.

How are Customers Impacted?

All clients using this web server.

How often will we be updated?

30 Minutes

Time to Resolution (ETA)

30 Minutes

Incident Updates

  • 2016/11/14 1:59 am EST : Server has come back up

Resolution Description

Services have been restored.

 
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